Trouble With Your Telephone Service

Repair Service Policy

Industry Telephone Company is responsible for the maintenance and repair of the telephone line up to your home or business. If you have a problem with your telephone service, it is important for you to determine if the problem is related to your customer-owned equipment and/or inside wire before making the call to Industry Telephone Company. If our dispatched repair technician determines that the problem is with your equipment and not the telephone company’s equipment, you may be billed for labor plus and associated materials. The labor charges are based on the current hourly rate and are subject to change without notice. Service order charges and any other telephone company charges may also apply.

To Report Trouble 

To report trouble with your telephone service, please call the Industry Telephone Company’s Trouble Line at 357-2511, 278-3600 or toll-free 1-888-212-8872. If the call is made after regular business hours, the line will be sent to voice mail. Please leave your name, telephone number, a short description of the trouble you are having, and a telephone number where you can be reached. A repairman will be dispatched as soon as possible. If you are experiencing trouble placing long distance calls, please call your long distance provider. 

To Check for Trouble

Industry Telephone Company is installing a Network Interface Device (NID) at each residence. The NID is usually located where the telephone service enters the home on the outside of the house. This NID will help you determine if your customer-owned equipment and/or inside wire is the cause of the trouble.

To test the phone line, open the cover of the NID. Remove the plug from the test jack and plug a working telephone (do not use a cordless telephone) into the test jack. If there is a dial tone and you are able to make a telephone call, the trouble is in either the inside wiring or your customer-owned equipment. If there is not a dial tone, please call the Industry Telephone Company’s Trouble Line at 357-2511, 278-3600 or toll-free 1-888-212-8872.

Inside Wire Maintenance

For protection against costly repair charges to your inside wire, Industry Telephone Company offers a maintenance service on simple inside wiring for a monthly charge of $2.00 for each access line at your home or business. When adding this service to an existing account, a service order charge will be assessed. For more information, please call an Industry Telephone Company Customer Service Representative.

Leased Telephone Equipment

Telephone equipment leased from Industry Telephone Company will be maintained by the Company at no charge to the customer, unless it is determined that the cause of the problem was by abuse or misuse. If you are not sure about whether you will be charged for reporting trouble, please ask one of our Customer Service Representatives when placing the trouble report.