ETC Services Provided
Public Notice
Industry Telephone Company is a telecommunications carrier committed to providing high quality telecommunications services at affordable rates to all subscribers throughout its service territory. Basic local services are offered at the following monthly rates:
| CARMINE | INDUSTRY | NEW ULM | |
| Single Party Residence: | $ 7.98 | $ 8.69 | $ 8.22 |
| Emergency 911 Service Fee*: | $ .50 | $ .50 | $ .50 |
| Single Party Business: | $ 12.49 | $ 13.68 | $ 13.21 |
| Tone Dialing Service: | $ 0.00 | $ 0.00 | $ 0.00 |
*The Emergency 911 Service Fee for Austin County Customers are $ .53 for Residential Customers and $1.41 for Business Customers.
As a part of its service commitment to its subscribers, Industry Telephone Company continually provides voice grade access to the public switched network, interexchange carriers, telecommunications relay service and 911 emergency services. Industry Telephone Company also provides access to operator services and directory assistance. Each local exchange access line comes with a primary directory listing at no charge and each subscriber automatically receives an Industry Telephone Company directory annually. Furthermore, customers can report service trouble to the Company twenty-four hours a day, seven days a week.
Industry Telephone Company understands the importance of consumers having access to quality local telephone service. To help consumers obtain and keep their local service, Industry Telephone Company offers reduced rates to eligible consumers under two programs: Lifeline and Link Up. Lifeline Service is a monthly discount on local service charges that is available to qualified consumers, and Link Up is a 50% reduction off telephone service installation charges for new service installation. Qualifying low-income individuals subscribing to residential service who are eligible for Lifeline and Link Up telephone assistance programs will receive discounts off basic local charges and are eligible for toll blocking at no charge. Additional information may be obtained by contacting the Industry Telephone Company business office.
Basic services are offered to all consumers in the Company’s service territory at the rates, terms and conditions specified in the Company’s tariff on file with the Public Utility Commission of Texas. If you have questions regarding Industry Telephone Company’s services or rates, please call 979-357-4411, 979-278-3600 or toll free 888-212-8872. We welcome customer feedback through our customer service department or via our website at any time, and remain available to answer any questions you may have about the telecommunications services we provide.